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On-site & remote support

On-site & remote support

If your computer is acting up, Paladin PC can often resolve the issue through a quick, cost-effective remote session—without the need for a technician to visit. However, if a problem cannot be fixed remotely, our team will come directly to your home or business to get it sorted out on the spot!

Computer support where you need it, how you need it!

Remote support

Oftentimes, the fastest way to solve a problem is for us to see exactly what is happening on your screen. Paladin PC utilizes secure remote support software to accomplish this seamlessly. All you have to do is enter a code on our support site, and we can temporarily access your computer to diagnose and resolve your issue.

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Once the problem is fixed, we instantly disconnect from your system, allowing you to pick up right where you left off.

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On-site support

Paladin PC provides comprehensive on-site support directly at your business or residence. Whether you have a complex hardware issue that cannot be resolved remotely, or you simply prefer the convenience of an in-person visit, we are ready to come to you.

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Beyond emergency troubleshooting, we also offer proactive on-site evaluations. We can assess your entire office IT environment—from your network infrastructure to your printers. Depending on the size and specific needs of your company, Paladin PC will provide tailored recommendations to help you upgrade your technology and improve your internal automation.

We love your feedback

We want everyone to love IT, and that is only possible if all our customers have consistently positive experiences with us. Paladin PC stands at the ready every day to assist you when issues strike. We problem-solve alongside you and make sure you hang up the phone with a smile.

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We actively encourage your feedback so we can continue to learn what is working well and where our areas for improvement lie.

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Feel free to look through some of our Google reviews below, or submit your own!

Personal Computers

We create the best desktop computers in Port Colborne according to your personal or business needs. Our systems perform on delivery and will continue to perform during their entire lifecycle because we will never compromise on the quality of our components and that's a promise!

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On-site & remote support

If your computer is acting up, oftentimes a remote session can resolve a computer problem without the need for a technician to come on-site. It's very convenient and cost effective! If you have a problem we can't solve remotely, we will come to your house or business and resolve whatever problem you may have on the spot!

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Managed IT Services for small business

You run a business, so you don't have time to deal with IT, you just want it to work! So when it doesn't, you need someone you can rely on to take away your headaches swiftly and decisively. Paladin PC offers help, when, where and how you need it!

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Wired & wireless networking

Need internet in a remote building on your property? Camera in a hard to reach place? Computers not connecting? We get your network working perfectly where and how you need it!

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Security Cameras

GoToTech has security cameras for every scenario. Whether you want to deter burglars, need to keep an eye out on your herd in the barn or have to deal with porch pirates, we have you covered!

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How can we help you?

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